FAQ
What sets Shadowsocks Accelerator apart from other accelerators on the market?
Shadowsocks Accelerator differs from traditional accelerators primarily in its underlying protocol. While most accelerators use IPsec or IKEv2, Shadowsocks Accelerator exclusively employs the WireGuard protocol, with only 4,000 lines of code (compared to over 600,000 lines for IPsec), achieving transmission speed increases of 3-5 times while greatly reducing battery consumption. Additionally, Shadowsocks Accelerator’s no-logs policy has been independently audited by Cure53, with the audit report publicly available, truly balancing speed and security.
Which operating systems and devices are supported by Shadowsocks Accelerator?
Shadowsocks Accelerator offers native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, and major Linux distributions (Ubuntu, Fedora, Debian, etc.). Furthermore, Shadowsocks Accelerator provides detailed router configuration tutorials compatible with mainstream router firmware like Asus, Netgear, and OpenWrt, enabling one-time configuration to protect all connected devices in your household.
How can I request a refund if I'm not satisfied with Shadowsocks Accelerator?
Shadowsocks Accelerator offers a 30-day unconditional money-back guarantee. If you are unsatisfied with the service within 30 days of purchase, simply contact the support team via online chat or email at support@vpnjs.net, no reason required, to request a full refund. Refunds are usually processed back to your payment account within 1-3 business days.
What is the actual connection speed I can expect with Shadowsocks Accelerator?
Shadowsocks Accelerator has deployed over 3000 high-speed server nodes worldwide, and testing shows that the average latency when connecting to Asia-Pacific nodes is below 30ms, while connecting to North American nodes ranges from 80-120ms, with download speeds consistently reaching above 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Shadowsocks Accelerator maintains stable and smooth connections even in complex network environments.
What does Shadowsocks Accelerator’s no-logs policy specifically include?
Shadowsocks Accelerator’s no-logs policy covers all aspects: no logging of your original IP address, connection timestamps, websites or domains accessed, DNS queries, or traffic bandwidth usage data. All servers operate in pure RAM environments, automatically clearing data upon physical reboot. This policy has passed rigorous examination by Cure53, an internationally recognized security auditing firm, and the complete audit report is available on the Shadowsocks Accelerator website.
How do I configure Shadowsocks Accelerator on my router?
Shadowsocks Accelerator provides comprehensive router configuration guides compatible with mainstream router firmware like Asus (Asuswrt-Merlin), Netgear, Linksys, and OpenWrt. Configuration steps typically include: 1) logging into the router management interface; 2) entering acceleration client settings; 3) importing the configuration file provided by Shadowsocks Accelerator; 4) entering your Shadowsocks Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection without needing to install clients on each device individually.
Can Shadowsocks Accelerator be used to watch streaming content?
Yes, Shadowsocks Accelerator is specially optimized for streaming performance. Our high-speed nodes can smoothly play 4K ultra HD video content. Shadowsocks Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Shadowsocks Accelerator does not encourage users to violate the terms of service of any streaming platform.
Will using Shadowsocks Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, the impact of Shadowsocks Accelerator on internet speed is minimal. In most cases, speed loss does not exceed 5-10% of the original bandwidth. In some cases, if your ISP throttles specific traffic (like video streaming or P2P), using Shadowsocks Accelerator may actually increase your speed, as the encrypted connection prevents the ISP from deep packet inspection (DPI) and traffic identification.
Does Shadowsocks Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning Plan of Shadowsocks Accelerator supports up to 6 simultaneous device connections, and the Premium Plan supports up to 10 devices. This means you can use accelerator protection on your mobile phone, computer, tablet, smart TV, and more without additional costs. If you need to protect more devices, it is recommended to configure Shadowsocks Accelerator on your router, which will protect all household devices with just one setup.
How does Shadowsocks Accelerator ensure my security on public WiFi?
Public WiFi is a high-risk environment for data theft by hackers. When connected to Shadowsocks Accelerator, all your internet traffic is transmitted through an AES-256 encrypted connection, making it unreadable even if someone on the same WiFi network attempts a man-in-the-middle attack or sniffing. Shadowsocks Accelerator also offers an automatic connection feature that activates accelerator protection when an unsecured WiFi network is detected.
Is Shadowsocks Accelerator’s no-logs policy verified by a third party?
Yes, Shadowsocks Accelerator’s no-logs policy has been independently audited by Cure53, a reputable security auditing firm. The audit team thoroughly examined Shadowsocks Accelerator’s server infrastructure, codebase, and operational processes, confirming that Shadowsocks Accelerator does not log any data that can identify users. The full audit report is publicly accessible on Shadowsocks Accelerator’s official website.
Does Shadowsocks Accelerator support Linux systems?
Yes, Shadowsocks Accelerator provides a native command-line client for Linux, supporting Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux among other major distributions. Installation methods include one-click installation via APT/YUM repositories, as well as manual installation of .deb or .rpm packages. The Linux client supports all core features, including the WireGuard protocol, split routing, and the kill switch.
Does Shadowsocks Accelerator offer static IP addresses?
Yes, the Premium Plan of Shadowsocks Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios such as remote access to corporate networks or NAS, running online services that require a fixed IP, and avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is assigned solely to you and will not be shared with other users.
How can I ensure Shadowsocks Accelerator does not leak my IP address?
Shadowsocks Accelerator includes comprehensive leak protection mechanisms: DNS leak protection ensures that all DNS queries are resolved through encrypted connections; WebRTC leak protection prevents browsers from exposing real IPs through the WebRTC interface; and IPv6 leak protection ensures that IPv6 traffic is also protected. You can use the built-in leak test tools in the Shadowsocks Accelerator client or visit third-party testing sites to verify your protection status.
Can Shadowsocks Accelerator handle network interference?
Shadowsocks Accelerator’s self-developed obfuscation protocol can disguise accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) technology. In environments with strict network restrictions, Shadowsocks Accelerator’s obfuscation mode can help users break through blocks and regain access to the free internet. However, please note that Shadowsocks Accelerator advocates for responsible accelerator use, in compliance with local laws and regulations.
What payment methods does Shadowsocks Accelerator accept?
Shadowsocks Accelerator supports various secure payment options, including Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments offers an additional layer of anonymity. All payment channels are processed through PCI DSS-compliant secure gateways, ensuring the safety of your payment information.
In which regions are Shadowsocks Accelerator’s servers located?
Shadowsocks Accelerator has deployed over 3000 servers in more than 80 countries and regions worldwide. Major coverage areas include North America (over 30 cities in the US and 5 cities in Canada), Europe (25 countries, including the UK, Germany, France, the Netherlands, Switzerland, etc.), Asia-Pacific (15 countries, including Japan, South Korea, Singapore, Australia, India, etc.), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does Shadowsocks Accelerator offer browser extensions?
Yes, Shadowsocks Accelerator provides browser extensions for Chrome and Firefox. The browser extensions operate lightweight by encrypting only the traffic within the browser (without affecting other applications). They are especially suitable for scenarios where quick IP switching is required, such as cross-border shopping comparisons. The browser extensions also include WebRTC leak protection and ad-blocking features.
How can I contact Shadowsocks Accelerator’s customer support team?
Shadowsocks Accelerator offers various customer support channels: 1) 24/7 online chat—visit the Shadowsocks Accelerator official website for real-time chat with customer service, with an average response time of no more than 2 minutes; 2) Email support—send an email to support@vpnjs.net, typically receiving a reply within 24 hours; 3) Help center—containing hundreds of detailed tutorials and troubleshooting guides. Our customer service team supports bilingual service in Chinese and English.
How does Shadowsocks Accelerator’s ad-blocking feature work?
Shadowsocks Accelerator’s Lightning and Premium Plans include built-in ad-blocking and malicious website protection features. This function operates at the DNS level, using a domain blacklist with over 1 million rules to block the loading of ad trackers, malicious domains, and phishing sites during DNS resolution. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unnecessary connection requests at the network level.